Contact support
Email jaco@six13.co.za or call +27 82 880 1396. To help us sort things out quickly, please tell us:
- which app or system you’re using,
- what you were trying to do, and what happened instead,
- your device and app version, if it’s a mobile app,
- a screenshot, if you can.
VXFIT
How do I connect Apple Health?
When VXFIT first asks, allow access to the Health categories it requests. To change this later, open the Health app, tap your profile picture, then Apps → VXFIT.
Is my training data backed up?
Your data is stored on your iPhone and synced through your own iCloud account when iCloud is turned on for VXFIT.
How do I delete my data?
Deleting the app removes the data stored on your device. To also remove data synced to iCloud, go to Settings → [your name] → iCloud → Manage Storage. If you’ve used the AI coach and want us to delete anything held on our server, email us.
OVA Dealer App
I forgot my PIN
Use the forgotten PIN option on the sign-in screen. Your PIN will be sent to the email address on file for your account.
Questions about an order, pricing or stock
Please contact your Orim sales representative or the Orim orders desk. For technical problems with the app itself, email us.
Business systems
If you use Pulse, QMS, Spoke, Beacon or another system we built for your company, contact your internal system administrator first, or email us directly.
Your privacy matters to us. Read our Privacy Policy to see how we handle your information.